Shipping policy
Shipping Information
At Ouri, we're proud to offer FREE Shipping on all orders.
We know you're excited to receive your order, and we're committed to getting it to you as quickly as possible.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after your purchase is completed.
An order is considered dispatched once it has been handed over to our shipping carrier and is actively in transit.
During periods of high demand, promotions, holidays, or unforeseen circumstances, processing times may extend up to 7 business days.
Once your order ships, you'll receive a confirmation email containing your tracking information.
Estimated Shipping Times
Shipping times vary depending on your location and carrier availability.
US United States
Estimated Delivery: 4–10 Business Days
🇨🇦 Canada
Estimated Delivery: 8–13 Business Days
🇬🇧 United Kingdom
Estimated Delivery: 6–9 Business Days
🇦🇺 Australia
Estimated Delivery: 7–12 Business Days
🌍 International Orders
Estimated Delivery: 7–21 Business Days
Please note that these are estimated delivery windows and are not guaranteed delivery dates.
During holidays, peak seasons, severe weather events, or customs inspections, delivery times may be longer than expected.
Order Changes & Address Corrections
Please double-check your shipping information before completing your order.
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us at support@shopouri.com within 24 hours of placing your order.
While we'll do our best to accommodate address changes, we cannot guarantee modifications once an order has entered processing.
If our system identifies a potential issue with your address, our support team may contact you for verification. If we do not receive a response within a reasonable timeframe, we reserve the right to cancel the order and issue a refund.
Delayed Deliveries
While we work hard to get every order delivered on time, delays can occasionally occur due to circumstances outside of our control.
Examples include:
- Severe weather conditions
- Carrier delays
- Transportation disruptions
- Customs inspections
- Address verification issues
- High shipping volumes
- Payment processing delays
If we become aware of any issue affecting your order, we'll do our best to keep you informed and provide assistance whenever possible.
Please understand that Ouri cannot guarantee exact delivery dates and is not responsible for delays caused by third-party carriers or events beyond our control.
Lost or Stolen Packages
Once a package has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.
If your package appears to be lost, missing, or stolen, please contact us at support@shopouri.com and we'll gladly assist you in investigating the issue.
We also recommend contacting the shipping carrier directly, as they often have additional tracking information and claim procedures available.
While Ouri is not responsible for lost or stolen packages after shipment, we will do our best to help resolve the situation and determine whether a replacement may be available based on the circumstances.
Tracking Your Order
As soon as your order ships, you'll receive a shipping confirmation email containing your tracking number.
You can use that tracking number at any time on our Track Your Order page to view the latest shipping updates and delivery status.
If you're unable to locate your tracking information, please contact us at support@shopouri.com and we'll be happy to help.
Shipping Policy Updates
Ouri reserves the right to modify or update this Shipping Policy at any time without prior notice.
It is the responsibility of the customer to review the most current version of this policy before making a purchase.
By purchasing products from Ouri, you acknowledge and agree to the terms outlined in this Shipping Policy.
Questions?
We're always happy to help.