Refund policy

Refund Policy

At Ouri, our mission is simple: to help you feel clearer, more focused, and more like yourself again.

We stand behind the quality of our products and encourage customers to use them consistently for at least 14 days before deciding whether they're right for them. If you're not satisfied with your purchase after 14 days and within our 60-Day Money Back Guarantee period, please contact our support team at support@shopouri.com and we'll be happy to help.

Cancellation Policy

If you need to make changes to or cancel an order, please contact us within 24 hours of placing it.

After 24 hours, your order may already be in processing and we may not be able to accommodate cancellation requests.

If your order is successfully canceled within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We're confident in our products and want you to have enough time to experience the benefits for yourself.

For best results, we recommend using your product consistently for at least 14 days before requesting a return.

If, after 14 days, you're still not satisfied, you may request a return within 60 days of your purchase date under our 60-Day Money Back Guarantee.

Please note that any shipping charges paid at checkout (if applicable) are non-refundable.

To start a return request, please contact us by:

To help us process your request as quickly as possible, please include:

  • Your Order Number, or
  • The Full Name and Email Address used to place the order

Damaged Items

We take great care when packaging every order.

An item is considered damaged if it arrives physically broken, defective, or unusable due to a manufacturing issue.

Minor cosmetic damage to outer packaging during transit (such as dents, creases, or scuffs) does not qualify as product damage if the product itself remains intact and usable.

If your order arrives damaged, please notify us within 72 hours of delivery by emailing support@shopouri.com.

Please include:

  • Your Order Number
  • A description of the issue
  • Clear photos showing the damage

Our team will review your claim and determine eligibility for a replacement at no additional cost.

We do not provide refunds or replacements for damage resulting from normal use, misuse, improper storage, accidental damage, or general wear and tear.

Shipping & Delivery

We work hard to get your order delivered as quickly as possible.

However, once a package leaves our facility, shipping timelines are subject to the carrier and other factors outside our control.

We cannot guarantee delivery dates and are not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs processing
  • Local delivery issues
  • Incorrect address information
  • Other unforeseen shipping disruptions

If you experience delivery issues, we recommend contacting the shipping carrier directly for the most up-to-date tracking information.

Ouri is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us within 24 hours of placing your order.

If we are not notified within that timeframe and the package is shipped to the address provided during checkout, we cannot guarantee a replacement shipment or refund.

Policy Updates

Ouri reserves the right to update or modify this Refund Policy at any time without prior notice.

It is the customer's responsibility to review the most current version of this policy before making a purchase.

By purchasing and continuing to use Ouri products, you acknowledge and agree to the terms outlined in this Refund Policy.

Questions?

We're always happy to help.

📧 support@shopouri.com